Printed pens Direct offers a 1 year guarantee on all pens for their workmanship and quality of embellishment.

Printed Pens Direct is one of only 5 APPA (Australian Promotional Products Association) Quality Assured Companies. APPA has a very strict process which includes the completion of a customer dissatisfaction form for any complaints regarding quality of pens and service of our business. Our current rate of rejection is approximately 3 in 10000.

Printed Pens Direct is very proud of our record and would welcome any issues you may have with our product and embellishment. One feature of our enviable record is the precise and meticulous approval process which involves the use of an Order confirmation and artwork approval so that you know exactly how, when and where the pens are being printed.

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